Política de reembolso

PİNKO BUTİK RETURN AND REFUND POLICY

Effective Date: April 24, 2026

We want you to love your purchase from PİNKO BUTİK. If you are not completely satisfied with your order, we are here to help. Please read our return and refund policy carefully to ensure a smooth process.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • The item must have all original tags attached.

  • The item must be returned in its original packaging.

Please note: Items that appear to have been worn, washed, altered, or stained (e.g., makeup, deodorant, or pet hair) will not be accepted and will be sent back to you at your expense.

3. Non-Returnable Items

Certain types of items cannot be returned for hygiene and safety reasons, or because they are final sale. These include:

  • Intimate apparel, bodysuits, swimwear, and undergarments.

  • Accessories (jewelry, hair accessories, hats).

  • Gift cards.

  • Items marked as "Final Sale" or purchased during a clearance event.

4. How to Initiate a Return

To start a return, please contact our customer support team at [E-posta Adresini Ekle, örn: support@pinkobutik.com] with your Order Number and the reason for the return.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

  • Trackable Shipping: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for lost packages.

6. Refunds

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

  • Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.

7. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for a different size or color, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Damaged, Defective, or Incorrect Items

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, please contact us within 48 hours of delivery at [E-posta Adresini Ekle] with photos of the issue. We will evaluate the problem and make it right at no additional cost to you.